Return Policy

Not satisfied, or does the product not fit after all? As a consumer you have 30 days of cooling-off time after receiving your order, without giving a reason. Below you can read exactly how a return works.

In short

You have 30 days of cooling-off time after receiving your order.
You register your return by email at info@magnetenspecialist.nl.
After you register, we send you instructions for returning the parcel.
Send the parcel back within 30 days after registering.
You pay for the return label and the cost of sending the parcel back, unless the product is damaged, defective or was delivered incorrectly.
The shipping costs you paid with your order are refunded.
Returning part of your order is also possible.
We refund you within 14 days after we have received your return, using the same payment method.

How a return works

Register your return within 30 days. Email info@magnetenspecialist.nl with your name, your order number and the product and quantity you want to return.
Receive our instructions. We confirm your registration and tell you how and where to send the parcel.
Pack safely and send it back to our return address. Put your order number in the parcel and keep your proof of postage.
We check your return and refund you. As soon as we have received and checked your return, we start the refund.

Returning magnets safely

Strong magnets attract each other and metal. Pack them so that they cannot snap together, for example in the original packaging or with cardboard or foam between them. A magnet that is damaged by impact or dropping can lead to a deduction in value. Keep magnets away from pacemakers and electronics.

Condition of the product

You may inspect the product the way you would in a shop. Where reasonably possible, return it complete and in its original packaging. If the product has been used more than necessary to establish its nature, characteristics and operation, we may deduct a reduction in value.

Return costs

Regular return: the return label and the cost of sending the parcel back are for your account.
Damaged, defective or incorrectly delivered: the return costs are for our account. Please contact us first before sending the product back, preferably with a photo.

Refund

After receiving and checking your return, we refund the purchase amount together with the shipping costs you paid with your order. This happens as soon as possible and no later than 14 days after we have received the return or after you have provided sufficient proof of shipment. The refund is made using the same payment method you used, unless we agree otherwise. For a partial return we refund the amount of the returned products.

What cannot be returned?

Returns are not possible for custom-made products, specially manufactured products, products made to your specifications and specially ordered items that are not part of the standard range. This does not apply if the delivered product does not conform to what was agreed.

Business customers

The cooling-off period and this return policy apply to consumers only. For business customers our terms and conditions apply. Report visible defects within 8 days of receipt.

Product damaged, defective or not what you ordered?

Email us as soon as possible with your order number and a photo. We will look for a solution together. See also our Warranty page.

Frequently asked questions

How long do I have to return something?

As a consumer you have 30 days after receipt to register your return. After that you have 30 days to send the parcel back.

How do I register a return?

By email at info@magnetenspecialist.nl, see the steps above.

Who pays for the return label?

You do, unless the product is damaged, defective or was delivered incorrectly.

Do I get my shipping costs back?

Yes, the shipping costs you paid with your order are refunded.

Can I return part of my order?

Yes. The amount for the returned products is refunded.

When do I get my money back?

No later than 14 days after we have received your return.

Return address

Magnetenspecialist Import & Export B.V.
Spegelt 92
5674 CD Nuenen
The Netherlands

Questions? Email info@magnetenspecialist.nl or call +31 (0)40 209 4563.